Please reach us at info@havenpostnatal.com if you cannot find an answer to your question.
We recommend coming immediately after being discharged from the hospital so we can support you with recovery and the transition into parenthood. You may stay with us any time during the first 12 weeks after delivery. We suggest the earlier, the better, so we can provide comfort and rejuvenation when you need it the most!
We recommend a minimum of 5 nights.
We recommend packing what you would typically pack for a hospital stay plus:
Medications: prescription and over-the-counter
Breast pump: if you plan to pump, so our team can help you learn to use it!
Any products you prefer: we supply most mom/baby items, but bring whatever makes you comfortable
Weather appropriate baby clothes: for coming and going from the hotel
Lounge wear for mom: or live in your hotel robe!We gladly supply many mom and baby products so you can pack minimally. Items we supply include:
For Mom:
Pads/postpartum underwear
Peri bottle
Perinatal cold packs
Witch hazel pads
Breast pads
Hotel robe & slippers
Hotel toiletries
For Baby:
Swaddles
Diapers/wipes
Diaper cream
Bottles
Powdered formula
Pacifiers
Baby soap/lotion
We require a deposit when booking your reservation. The remaining amount will be due 14 days prior to your expected arrival.
Absolutely. We allow, and encourage, one support person to join mom and baby during their stay if mom so desires. You may choose to have another family member or friend as a support person instead, or choose to stay without a support person. Meals for your partner or support person are not included in your stay; however, they will have access to room service and can order in from nearby restaurants.
Yes! We work with you and the chef to make sure your dietary needs are met.
We understand the importance of family visits when welcoming your new baby. Guests can invite visitors to their room if they wish or meet them in public areas of the hotel. To protect the health of our newborns and recovering mothers at Haven, we limit access to shared spaces to one support person who can stay overnight with the mother and baby. We require that all visitors be symptom-free, head directly to the guest's room, and wear masks in the corridors. Our visitation policy may be updated in response to local hospital and government guidelines.
Haven is a non-medical facility. Infants who require post-hospital treatments will be considered on a case-by-case basis, depending on their specific needs and our ability to accommodate them. Anything you would typically do at home, such as administering medication or using a phototherapy blanket, you are welcome to continue during your stay, but please note that our staff is unable to assist with these tasks.
While we typically see our guests between birth and 12 weeks postpartum, if you are interested in staying with us after 12 weeks, please contact us for consideration!
At Haven, our goal is the same as yours: to give you the best postpartum experience. In order to do that, we came up with a cancellation policy that is considerate of unexpected circumstances and enables us to continue to provide the highest quality of service.
Medical Emergency, Concerns or Loss of Life: In the case of medical emergency, concerns or unfortunate losses (i.e. miscarriages or loss of life), guests will receive a full refund for their stay.
NICU Babies: We can still be a haven to you even if your baby is admitted to the NICU. Haven has close proximity to major hospitals, allowing you to still take advantage of the rest & recovery, emotional support, and pumping guidance among other helpful resources that Haven has to offer.
Cancellation 14+ days prior to check-in: Guests cancelling more than 14 days before original check-in date are entitled to a refund minus a $150 processing fee.
Cancellation less than 14 days prior to check-in: Guests are entitled to a refund of 50% of the total reservation cost for the original reservation, unless there is a medical emergency.
Shortening the stay less than 14 days prior to check-in: Guests are entitled to a refund of 50% of the cost of the remaining days they no longer intend to stay.
Example: Your original stay was for 6 nights at a total of $6,000 (at $1,000 a night), but you would now like to stay for 3 nights. You would be entitled to a refund of $1,500 or 50% of the cost of remaining days you no longer intend to stay.
Same Day Cancellation and No Show: Guests will be charged for the entire duration of their reservation.
Upon check-in, stays that are shortened are non-refundable unless there is a medical emergency or another reason deemed appropriate by management.
Yes, please contact us for more information.